Help & FAQ
Quick answers to common questions. Can't find what you're looking for? Contact us.
How do I book a stay?
Browse listings, pick your dates, and send a booking request to the host. The host will confirm availability and next steps directly with you.
How do I list my property?
Create an account, go to Host dashboard, and add your listing. You can upgrade with a featured badge or verified badge to stand out.
What is your cancellation and refund policy?
Refund terms depend on the host's chosen policy shown on the listing. Contact the host for changes; see our Refund Policy page for platform-level rules.
What do the featured and verified badges mean?
Featured listings appear more prominently in search. Verified badges mean the host has completed additional identity or property checks.
Is Roost responsible for agreements between renters and hosts?
No. Roost is a marketplace that connects renters and hosts. We are not a party to any rental agreement, payment, or dispute between the two parties. Please communicate and agree on terms directly with the other party.
I still need help. How do I reach support?
Email us at info@roostfind.com. We typically respond within 1–2 business days.
Still need help?
Our team is happy to answer questions, resolve issues, and hear your feedback.
Contact support